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2017

 

Marymount
California University
MBA Program  
MCU-BUS 597
Course
 

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Peter Talaat
(R1409D389564)

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Under Supervision of Dr. Ursula Schinzel
 
 

Week 2 Assignment 1                                   
Consulting in Communication Management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table of Content

 

·        
Introduction.

·        
Interview a Sales
Manager.

·        
Managerial Skills’
Development and Solutions.

·        
Conclusion.

 

·        
References.

 

·        
Appendix A
Interview Questionnaire.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Week 2 Assignment 1: Consulting in Communication Management

 

Introduction

 

Management is the true nerve of all institutions and
companies as they exploit the resources and capabilities to achieve the desired
goals. Therefore, all managers, supervisors and employees must have a range of
managerial skills and are keen to develop them periodically. Following this assignment,
we will present a set of these skills and ways to develop them. (Gregory Hamel,
2017).

 

Management seeks to maximize the use of resources
available to an establishment, and try to save time and effort, and the cost of
costs, and of course to invest in the workforce has a significant impact in
that it is the real capital of the institution, the importance of management is
reflected in the fact that it is a key factor in achieving social progress and
economic prosperity for many countries. It also contributes to raising the
standard of living for citizens. It helps various companies and institutions to
achieve success, achieve the desired goals and progress on others. It is worth
noting that the successful management is Which can pool all the forces and
resources available to them, and then to employ them correctly contribute to
satisfy the wishes, and meet the needs of members of the community, and the
Department is working to achieve a set of goals, including the success of the
establishment, and its continuation in the market, and increase profits. (Gregory Hamel,
2017).

 

Interview with a Sales Manager

 

·        
What are the forms of communication you are using on daily basis?

I’m using my email
to frequently to reply customers inquiries and sending promotions to encourage
them to use our company’s services, also, I’m using the WhatsApp and phone
calls to follow up on the offers I submitted to them.

 

·        
How fast are your replying the customer’s inquiries?

It depends on the
nature of the inquiry, for example, if it is related to the payment terms I can
reply once I saw the email, if it is technical I should forward it to the
technical department and wait for the feedback.

 

·        
What do
you need from your point of view to enhance your business communications
skills?

I can summarize all what I need in the
following points:

1-     
During the
meetings with different customers sometimes I miss to write down all their
requirements.

2-     
 I’m losing focus during long meetings.

3-     
Sometimes
it took too long to get the required information from the technical department.

4-     
Need more
improvement for the communication techniques among my sales team.

 

Managerial Skills’ Development and Solutions

 

Every manager Requires to have the following skills:

 

·        
Conceptual
Skills.

Such as the ability to comprehensively view the Organization as a
whole, to link the parts of the topic to each other, etc. This skill is
required in higher management.

·        
Human Skills.

In short, it means being able to deal with others and is equally
required at all levels of management.

 

·        
Technical
skills.

Language and accounting skills, computer use is required more in
the lower administrative levels.

 

·        
Administration
Is it art or science? (Art or science).

Management of art because it has to be the manager to own personal
ability to Apply ideas, theories and management principles in a smart and
refined way that reflects experience, experience and practice. The
administration is aware that we are studying universities, theories, principles
and administrative ideas, so that management is both an art and a science. (Brett
Harned, 2015).

 

·        
Management
fields.

There are several areas in which management is applied. It is
applied in the public sector, and in this case, it is called the public
administration and is applied in the economic sector. In this case, it is
called business management. Thus, we note that the administration acquires the
domain name in which it is applied. If applied in the ministries and interests
called a public administration, and if applied in economic activities called
business management, and if applied in factories called industrial management
… etc. (Brett Harned, 2015).

 

 

Conclusion

 

The concept of management reviewed in this assignment, was showing
the use of human and non-human resources through managerial processes of
planning, organizing, directing and controlling for the purpose of achieving
the company’s targets. The management skills were discussed: intellectual,
human and artistic, and discussing whether management is art or science, and
the fields of management.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Appendix A Appendix A (Interview
Questionnaire)

 

This Questionnaire aims to know the local middle
manager opinion about work, which will be treated confidentially, a statistical
study of the results will be conducted to address the weaknesses and strengths
of the business communications means in the company and how it can help
employees to achieve the company goals as well as their personal satisfaction.

1. Please fill out the
following information

Name

 

Job Title

 

Department

 

Years of Service

 

 

1-      Overall, how satisfied are you with your company’s communications?

a.       Very satisfied

b.       Satisfied

c.       Neutral

d.       Upset

e.       very upset

 

2-      Which better describes your communication experience within your
company?

a.       Gives us only a limited amount of information

b.       Keep us enough information

c.       Keep us fairly informed

d.       It keeps us fully informed

e.       He does not tell us much about everything

 

 

3-      How do you feel about the information you receive?

a.       I almost always believe it.

b.       I usually believe it.

c.       I can believe it about half an hour.

d.       I usually cannot believe it.

e.       I almost never believe it.

 

 

4-     
How well
do you feel you know the company?

a.      
I know
that company is very well.

b.      
I know
quite a bit about the company.

c.      
I know a
bit about the company.

d.      
I know
almost nothing about the company.

e.      
Knowing
about the company is not important to me.

 

 

5-     
Compared
to its level a year ago, how do you assess your knowledge of the company, its
strategies, and ongoing achievements

a.      
Much more
knowledge

b.      
Somewhat
more familiar

c.      
The same
level of knowledge

d.      
Somewhat
less familiar

e.      
Much less
knowledge

 

6-     
What is
your overall assessment of the company’s newsletter?

a.      
Excellent

b.      
very good

c.      
good

d.      
Nearly
Poor

e.      
Poor

 

7-     
How do you
evaluate your manager’s communication skills?

a.      
Excellent

b.      
very good

c.      
good

d.      
Nearly
Poor

e.      
Poor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

References

 

1.       Alber, S. M. (2010). A Toolkit for Action Research. Lanham, US:
Rowman & Littlefield Publishers.

2.       Jonathan Wilson (2014) The essentials of research methods. Sage.

 

3.       Gregory Hamel. (2017). The Importance of Communication in
Consulting. Retrieved December 15, 2017, from http://smallbusiness.chron.com/importance-communication-consulting-37337.html

 

4.       Brett Harned. (DECEMBER 15, 2015). Why Communication is Important
in Project Management? Retrieved December 15, 2017, from https://www.teamgantt.com/blog/why-communication-is-important-in-project-management/

 

 

 

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